Conversations shaped around your business
We design the tone, questions and routes through each enquiry, using the information and boundaries you approve.
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Customer AI Agents
Help customers get the information and support they need.
A ChatFox agent is designed around your services, your brand and the journeys your customers take. It can answer questions, gather requirements and complete agreed tasks through your website or other customer channels.
Discuss your requirementsWhat it can do
Conversations that lead to a useful next step.
Useful answers and next steps
Guide customers through products or services, collect documents and details, or arrange appointments where your systems support them.
Approved actions in your systems
The AI Control Layer gives the agent access to specific business tools, such as a stock lookup or an agreed record update.
A clear route to your team
Sensitive or complex conversations can reach a person with the relevant context, so the customer does not have to start again.
An example of how it could work
Turn a detailed customer request into a useful enquiry
A customer describes what they need. The agent asks relevant follow-up questions, checks approved information and gathers the details your team requires. It can then route the enquiry or prepare an agreed action, with human approval where needed.
Illustrative example, rather than a client case study.- Understand the enquiry
- Gather the missing details
- Use approved information and tools
- Complete the next step or hand over
Keeping the right controls in place
We configure conversation boundaries, escalation rules and tool permissions before launch. The agent’s instructions do not grant it unrestricted access to your systems. We test ordinary conversations alongside incomplete requests and attempts to take it outside its scope.
Data and securityDelivered and supported by ChatFox
ChatFox designs the conversations, connects your information and systems, configures the rules and delivers the working agent. We support it after launch and can review its behaviour as your services, content and customer needs change.
Our managed serviceWhen this can be a good fit
Useful for repeated questions, specialist enquiries and customer journeys with several steps. Agents can be available on your website, through WhatsApp or within other supported channels. We establish the channel and integration requirements during discovery.
A useful starting point
A few typical enquiries, your approved product or service information and an outline of how your team handles the next step are enough to begin.
For technical teams
The conversational interface uses approved data sources and business tools through the ChatFox AI Control Layer. Model Context Protocol (MCP) provides a standard way for compatible AI clients to use those tools; the available capabilities and permissions are configured for the project.
Get in touch
Tell us what you need your business to do better.
You don’t need a technical specification. Tell us about the process, problem or opportunity, and we’ll help define the right solution.