Connect once and reuse
Make approved business capabilities available to compatible agents, assistants and automated workflows without rebuilding each connection from scratch.
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ChatFox AI Control Layer
Connect AI to your business with clear rules for access and actions.
One managed connection between your business systems and the AI applications authorised to use them. ChatFox builds the integrations, defines permissions and supports the layer as your needs change.
Discuss your systemsWhat it gives you
A reusable connection, managed by ChatFox.
Define what each client can do
Set which tools and information an authorised assistant can access, with permissions and business rules appropriate to the task.
Manage and review access centrally
Bring configuration, monitoring and audit records together so the use of connected tools can be controlled and reviewed.
Keep future choices open
Separate business tools from individual AI interfaces, reducing reliance on one provider and making room for compatible assistants as needs change.
The architecture
Connect once. Govern centrally. Give approved AI applications controlled access.
Requests and results move in both directions through one stable, managed interface.
Business systems & data sources
Existing and new systems connect when required.
- CRM
- Databases
- Documents
- Office tools
- Internal & legacy systems
- Website, CMS & ecommerce APIs
AI integration & control
ChatFox AI
Control Layer
Managed by ChatFox
Approved tools and information move through one managed connection, with access defined for each AI application.
- Reusable connections
- Controlled tools & resources
- Authentication & permissions
- Rules, guardrails & approvals
- Audit logs & observability
- Provider & model flexibility
Authorised AI applications, agents & automations
Controlled access for every approved application, workflow and interface.
- Customer AI agents
- Internal AI assistants
- Process automation workflows
- Website & portal assistants
- Messaging & other channels
- Other compatible apps
A website or portal can be an authorised AI interface, while its underlying systems and APIs remain controlled data sources.
Why a shared layer matters
Connect once. Control centrally. Reuse as you grow.
The Control Layer replaces a growing collection of separate integrations with one managed route to approved business capabilities.
Without a shared control layer
Every new AI solution needs its own connections and controls.
Customer agentCRM + database
Team assistantCRM + database
AutomationCRM + database
With the ChatFox AI Control Layer
Approved capabilities are connected once and reused safely.
CRMDatabasesBusiness tools
ChatFox AI Control LayerConnections · Permissions · Rules · AuditCustomer agentTeam assistantAutomation
Reuse approved connections
Avoid rebuilding every underlying system integration.
Apply controls consistently
Manage common rules, permissions and review points.
Add AI clients more easily
Authorise compatible assistants and workflows as needs develop.
Monitor centrally
Bring configuration, activity and audit requirements together.
Control in practice
The same business system. Different access for every AI client.
A connection makes approved capabilities available; it does not give every assistant or workflow unrestricted access.
Product catalogueTrade pricingLive stockOrder tools
ChatFox AI Control Layer
IdentityPermissionsRules & approvalsAudit records
Customer AI agent
- Approved product information
- That customer’s trade pricing
- Stock and delivery lookup
- Read-only access
Team AI assistant
- Internal product information
- Customer and order records
- Prepare record updates
- Approval for sensitive actions
Process automation
- Defined workflow tools only
- Validated data inputs
- Automatic routine actions
- Exceptions sent for review
Every user, assistant and workflow receives only the tools, information and actions authorised for its purpose.
Illustrative uses
One controlled connection. Many practical uses.
The ChatFox AI Control Layer allows approved business information and capabilities to be used by different assistants, applications and automations. Each receives only the access and actions authorised for its purpose.
Let a major customer work through the AI they already use.
A construction group planning a large project can ask its own authorised AI assistant for the merchant information it needs, while the merchant retains control of access.
Builders merchant systems
Full product catalogueCustomer trade pricingLive stock & deliverySpecifications & documents
ChatFox AI Control Layer
Verifies customer identityApplies account permissionsProvides approved toolsRecords activity
Construction group’s compatible AI assistantProject planner
Example request
“Find suitable insulation for 4,000 m², show our agreed price, branch availability, delivery times and specification documents.”
Current information
Answers come from approved live systems rather than copied catalogues.
Customer-specific access
Pricing and availability can reflect the authenticated account.
Less back-and-forth
Routine project enquiries need fewer calls and emails.
Merchant remains in control
Only agreed information and actions are exposed.
Illustrative example - not a client case study. Compatibility depends on the customer’s AI environment, authentication and agreed configuration.
One set of connections. Different access for tenants, staff and automation.
The same repairs systems can support several AI experiences without giving every user or workflow the same information or authority.
Property management systems
Property & tenancy recordsRepairs historyContractor availabilityAppointments & service rules
ChatFox AI Control Layer
Identity & rolePermissionsRules & approvalsMonitoring & audit
Tenant assistant
- Report a repair
- See their own case status
- Choose approved appointments
- No access to internal records
Property manager assistant
- Review full repair history
- Compare contractor options
- Prepare updates and decisions
- Approve exceptions
Repair-routing automation
- Create routine jobs
- Notify approved contractors
- Monitor deadlines
- Escalate emergencies
Example request
“The boiler in my flat has stopped working. Can you report it and tell me when someone could attend?”
Faster service
Routine requests can move directly into the repairs process.
Appropriate access
Every client sees only what it needs for its role.
Reusable integration
The three experiences share the same managed connections.
Human control
Sensitive, costly or unusual cases can require review.
Illustrative example - not a client case study.
Automate routine disruption handling without automating every decision.
When a shipment is delayed, an approved workflow can gather the facts, assess the impact and complete routine actions, while commercial decisions remain with people.
01Delay detected
- Carrier tracking event
- Missed connection
- Updated arrival estimate
02ChatFox AI Control Layer
- Approved access to transport management
- Carrier feeds and customer contracts
- CRM and available capacity
03AI workflow assesses the case
- Identifies affected deliveries
- Checks service commitments
- Finds possible alternatives
- Prepares communications
The agreed rules determine what happens next
Routine action can proceedIssue an approved status update, create a follow-up task and record the activity.
Material decision requires approvalRerouting, additional cost or a commercial commitment is sent to an authorised employee.
Example event
“Shipment 2847 will miss its scheduled connection and is likely to arrive one day late.”
Faster response
Information is assembled as soon as the event occurs.
Controlled actions
Automation receives only the tools required for the process.
People at the right point
Judgement and commercial authority remain with employees.
Auditable operation
Requests, decisions and approved actions can be recorded.
Illustrative example - not a client case study.
Builders merchant
Let a major customer work through the AI they already use.
A construction group planning a large project can ask its own authorised AI assistant for the merchant information it needs, while the merchant retains control of access.
Builders merchant systems
Full product catalogueCustomer trade pricingLive stock & deliverySpecifications & documents
ChatFox AI Control Layer
Verifies customer identityApplies account permissionsProvides approved toolsRecords activity
Construction group’s compatible AI assistantProject planner
Example request
“Find suitable insulation for 4,000 m², show our agreed price, branch availability, delivery times and specification documents.”
Current information
Answers come from approved live systems rather than copied catalogues.
Customer-specific access
Pricing and availability can reflect the authenticated account.
Less back-and-forth
Routine project enquiries need fewer calls and emails.
Merchant remains in control
Only agreed information and actions are exposed.
Illustrative example - not a client case study. Compatibility depends on the customer’s AI environment, authentication and agreed configuration.
Property management
One set of connections. Different access for tenants, staff and automation.
The same repairs systems can support several AI experiences without giving every user or workflow the same information or authority.
Property management systems
Property & tenancy recordsRepairs historyContractor availabilityAppointments & service rules
ChatFox AI Control Layer
Identity & rolePermissionsRules & approvalsMonitoring & audit
Tenant assistant
- Report a repair
- See their own case status
- Choose approved appointments
- No access to internal records
Property manager assistant
- Review full repair history
- Compare contractor options
- Prepare updates and decisions
- Approve exceptions
Repair-routing automation
- Create routine jobs
- Notify approved contractors
- Monitor deadlines
- Escalate emergencies
Example request
“The boiler in my flat has stopped working. Can you report it and tell me when someone could attend?”
Faster service
Routine requests can move directly into the repairs process.
Appropriate access
Every client sees only what it needs for its role.
Reusable integration
The three experiences share the same managed connections.
Human control
Sensitive, costly or unusual cases can require review.
Illustrative example - not a client case study.
Logistics
Automate routine disruption handling without automating every decision.
When a shipment is delayed, an approved workflow can gather the facts, assess the impact and complete routine actions, while commercial decisions remain with people.
01Delay detected
- Carrier tracking event
- Missed connection
- Updated arrival estimate
02ChatFox AI Control Layer
- Approved access to transport management
- Carrier feeds and customer contracts
- CRM and available capacity
03AI workflow assesses the case
- Identifies affected deliveries
- Checks service commitments
- Finds possible alternatives
- Prepares communications
The agreed rules determine what happens next
Routine action can proceedIssue an approved status update, create a follow-up task and record the activity.
Material decision requires approvalRerouting, additional cost or a commercial commitment is sent to an authorised employee.
Example event
“Shipment 2847 will miss its scheduled connection and is likely to arrive one day late.”
Faster response
Information is assembled as soon as the event occurs.
Controlled actions
Automation receives only the tools required for the process.
People at the right point
Judgement and commercial authority remain with employees.
Auditable operation
Requests, decisions and approved actions can be recorded.
Illustrative example - not a client case study.
Managed by ChatFox
The connections and controls are our responsibility.
ChatFox designs, builds and manages the Control Layer for your business. We connect the agreed systems, define the available tools, configure authentication and permissions, establish approval points, test real scenarios and support the solution as your requirements change.
- Connect agreed systems
- Define available tools
- Configure authentication and permissions
- Set approval points
- Test real scenarios
- Monitor and support
For technical teams
A managed Model Context Protocol (MCP) server exposes approved business capabilities as tools to authorised, compatible AI clients. ChatFox configures authentication, scoped permissions, tool definitions, validation, monitoring and audit records. Compatibility and access controls are implemented and tested for each integration.
Start a conversation
Tell us which systems and AI experiences you want to connect.
You do not need a technical specification. Bring an outline of the systems, users and actions involved, and we will help define a safe, practical starting point.
Discuss your systems